Content in this article relates to:
Clario Portal
Clario Global Account
Use the Global Dashboard to open studies, update your profile, and manage Clario services in one place.
Return here from anywhere in the Clario Portal, then jump to studies, apps, announcements, and linked product accounts.
Quick navigation tips
Use these shortcuts to stay oriented on the Global Dashboard.
Never get lost
Access the Global Dashboard from anywhere in the Clario Portal by pressing the CLARIO. icon in the header.
Quickly jump to your study
Access your studies by pressing Select Study or Organization or by looking in your Recently Accessed projects.
User name menu options
Update your profile or log out by pressing your user name.
Access other Clario apps
Press the Clario Apps icon to access apps associated with your profile.
Access other Clario services
Quickly navigate between Clario Services by using the large service buttons (e.g., Clario Help) in the web page banner.
Stay on top of your Clario tasks
Register your site, join a study, link your product accounts, and view announcements all from one location.
Registering a site or joining a study
You won't need this section often. Use Register a Site / Join a Study when starting your clinical trial. This action guides you through associating your Clario Global Account with a specific trial. Choose your solution to learn more.
Cardiac Solutions
Respiratory
Medical Imaging or Precision Motion
If you're participating in a study using Clario's Medical Imaging or Precision Motion services, contact your CRO or sponsor study management team for instructions on how to join.
Accessing a study
There are two ways to access a study:
Press Select Study or Organization to see a drop-down menu of up to five studies associated with your account.
Select a study from the Recently Accessed section to quickly return to frequently monitored studies.
Editing your profile
Update your Clario Global Account profile by selecting your user name shown in the header, then press Profile. You can now edit:
Your first, middle, and last names
Your email address
And add or edit multi-factor authentication (MFA)
External identity providers
You won't be able to edit your personal details when they are managed by an external application such as Microsoft O365.
Contacting Customer Care
Get expert help from Customer Care. Be ready to provide:
Protocol number
Site ID and Principal Investigator's name
Your study role and contact details
Equipment serial number (if applicable)
Related ticket numbers (if applicable)
Go to Clario's Contact Us page for country-specific contact details
Accessing other Clario services
Each available Clario Service is displayed as a large, clickable button in the webpage header. Selecting a service either directs you to a new page or opens a separate tab.
Additional services are available through the Clario Apps menu (grid icon in the header). Press the icon to expand the menu and select the desired service.
Reviewing announcements
Check here for important messages from Clario. If you miss an announcement, scroll through the list to catch up.
For lengthy messages, press Read more to view the full announcement in a pop-up at the top of the Global Dashboard. Press x to close the message.
Linking a product
If you have an old account with Clario or its legacy companies (e.g., Bioclinica, ERT), press Link a Product Account to associate it with your Clario Global Account. Select the product and enter your product-specific user credentials, using the action buttons (e.g., Back, Okay, Link Account) to complete the form.
Any linked accounts appear in the Link Your Product Accounts section of the Global Dashboard.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
