Clario Help
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Contact Clario Customer Care by phone, email, or choose from other options.
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See what to have ready and how Customer Care handles your request.
Help for your Clario solutions
Open the help library that matches the endpoint solution used in your clinical trial.
Solution
Cardiac Solutions
If your clinical trial uses this solution, then you're collecting and reviewing ECG and blood pressure data to support cardiac safety endpoints.
Solution
eCOA
If your clinical trial uses this solution, then you're capturing electronic clinical outcome assessments (eCOA) from participants on tablet, handheld, BYOD, or web.
Solution
Medical Imaging
If your clinical trial uses this solution, then you're submitting and managing medical images for independent review across oncology, neuroscience, and other imaging studies.
Solution
Respiratory
If your clinical trial uses this solution, then you're collecting spirometry and other pulmonary function data for respiratory endpoints.
Browse help categories
Learn how to manage Portal access, ship and return supplies for your region, and open video tutorials for your Clario solution.
Help Category
Clario Portal
Learn how to create and manage your Clario Global Account, sign in securely, join a study, and navigate your Global Dashboard.
Help Category
Shipping & Logistics
Learn how to order and track clinical trial supplies, and find region-specific return instructions for your Clario solution.
Help Category
Video Tutorials
Watch short, step-by-step videos for the devices and workflows your study uses.
Jump straight to your solution's getting started guide
Accepting your invitation and completing registration: Accept your study invitation, finish registration, and complete required training.
Getting started with eCOA solutions: Open modality guides for tablet, handheld, BYOD, and at-site web.
Popular topics
Guides site users open most often for account access, eCOA workflows, and shipping.
Create a StudyWorks DCR
Submit a data change request (DCR) for StudyWorks clinical data.
Join an eCOA study
Join your eCOA study in the Clario Portal with your study details ready.
Link a product account
Connect a product account to your Clario Global Account.
Reset your password
Reset your Clario Global Account password when you can't sign in.
Shipping & Logistics
Order, track, and return clinical trial supplies for your region.
Unlock your tablet
Find and apply the unlock code to the eCOA Tablet, including Startup Unlock Codes.
Helping an eCOA Swift Participant?
If you support a participant who uses the eCOA Swift Participant App, or you're a participant on that solution, open Participant Resources for guides and translated help content.
eCOA Swift only: These resources apply only to participants using eCOA Swift. They don't cover participants on other Clario solutions.