Content in this article relates to:
Clario Portal
Clario Global Account
Linked Accounts
Link a previous product account to your Clario Global Account so you can log in once and open that product from the Clario Portal.
Use Link a Product Account after you log in with your Clario Global Account.
Before you begin
You need a Clario Global Account before you can link a product account. If you don't have one yet, follow Creating a Clario Global Account.
Have the User Name and Password for the product account you want to link.
1
Finding your product
Open Link a Product Account from the portal after you log in.
Go to https://gsso.ert.com/idp, then log in.
Press Link a Product Account.
2
Linking your product account
Select the product, enter the product account credentials, then link it to your Clario Global Account.
Press Link to Your Clario Global Account under the Clario product you want to add.
Enter your User Name and Password.
Press Link Account.
3
Confirming your linked account
The Clario Portal notifies you that you successfully linked the product account to your Clario Global Account. Press Okay to dismiss the message.
Your newly linked account appears in the table titled Linked Accounts & Connected Studies and Organizations.
Frequently asked questions
What should I do if I enter incorrect user credentials?
If you enter incorrect credentials, you see an error message. Re-enter your User Name and Password, then press Link Account again.
What should I do if my product account is already linked to my Clario Global Account?
If the product account is already linked to your Clario Global Account, you see an error message. No additional linking is needed. Press Back to leave the message screen.
How does the Clario Portal notify me of errors?
The Clario Portal shows an error when something is wrong. For example, if you leave a required field empty, the field outline turns red and an error message appears.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
