Before you contact Clario Customer Care, gather the study and site details that help us resolve your request faster.
Choose phone or email below, and have the information in the next section ready when our team connects with you.
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Customer Care
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What to expect
When you call, automated IVRS routes your request to a Customer Care representative who specializes in your area. They'll ask a set of standard questions. Please allow time while your details are recorded.
Some issues need more time to resolve. If your request can't be closed on the first contact, you'll receive a ticket number and an agent will work with you on a plan for further assistance and updates.
Share this information
Have the following details available when you contact Customer Care.
Ticket number
An alphanumeric code beginning with CC followed by nine digits. Provide this when requesting updates for ongoing investigations.
Protocol number
The unique identifier for your clinical trial. You can usually find it in your study reference materials, on equipment labels, and in the Clario Portal (if you previously joined the study).
Site number or ID
Your institution's number or ID in Clario systems. You can usually find it in the same locations as the protocol number.
Principal Investigator name
Your clinical site is also identified by the name of your institution's designated Principal Investigator.
Equipment serial number
Each device is labeled with Clario's equipment identifier: a short alphanumeric code on a sticker on the back. A Customer Care representative can help you locate it.
Your contact details and role
Tell us who you are, the role you play at your institution, and the best way to reach you.