Content in this article relates to:
Clario Portal
Clario Global Account
Update your profile, change your email, and manage multi-factor authentication (MFA) for your Clario Global Account.
Open Profile from your user name in the header, then follow the steps for the change you need.
Here's what you can update
From Profile, you can update these details for your Clario Global Account.
A
Your name
Press inside the text field to update your first and last name. Select the checkbox to add your middle name.
B
Your email address
Enter your new email address in the text field, then enter your password and complete the verification steps.
C
Your added security
Enable multi-factor authentication by following the MFA instructions below to add extra security to your Clario Global Account.
Launching your Profile editor
Locate and press your account name. This typically appears in the top right corner of the screen.
Press Profile. You're now in the area where you can edit your account information.
Changing your email address
Your two-part process: changing and verifying your email address
Enter your new email address in the Email and Confirm Email text fields.
Enter your password.
Press Update.
Press Okay.
Find Clario's Change made to your Global Clario Account email in your inbox.
Press Verify email address.
Review your registered email address and press Confirm.
Press Return to Login Page.
Log in using your newly verified credentials.
Multi-factor authentication
Use the PingID mobile app to enable and manage MFA for your Clario Global Account.
The MFA tasks below start from your Profile page. If you need to open it first, follow Launching your Profile editor.
Enabling your first MFA
Press Enable MFA.
Enter your Clario Global Account password, then Next.
Review the setup message, then Start.
Switch to PingID
You'll now switch to the PingID Mobile Application on your mobile device. As you proceed, the web page will update based on your actions in the mobile app.
Scan the QR code on the PingID web page with your mobile device.
Follow the prompts on the PingID Mobile Application, then return to your Clario Global Account after a successful authentication.
Confirm pairing
You'll see screens confirming pairing with your Clario Global Account, a one-time password screen, and a sign-on confirmation message. Press Yes to confirm.
Adding your second MFA
Press Register in the yellow message box.
Enter your Clario Global Account password, then Next.
Review the redirect message and press Continue.
Press Add.
Follow the authentication steps that PingID guides you through.
Scan the QR code on the PingID web page with your mobile device.
Follow the prompts on the PingID Mobile Application, then return to your Clario Global Account after a successful authentication.
Managing MFA
Press Manage MFA.
Enter your Clario Global Account password, then Next.
Review the redirect message and press Continue.
Expand the Authentication Type by pressing the down arrow.
Follow the authentication steps that PingID guides you through.
To edit the device name, press inside the text box.
To remove the device, press the deletion icon.
Disabling MFA
The authentication type will be removed from your profile and MFA will be marked as Disabled after these steps.
Press Disable MFA.
Enter your Clario Global Account password, then Next.
Logging in with MFA
Go to https://gsso.ert.com/idp.
Enter your user name, then press Next.
Enter your password, then press Log in.
Open the PingID mobile app and press Yes. You'll see an authentication message on both the web page and your MFA device.
Email notifications
We'll notify you of any changes to your Clario Global Account profile. Some emails will require you to take action (e.g., verify your new email address), while others will simply record the change.
Check your email
Check your junk and spam folders regularly so you don't miss important Clario communications. If you didn't initiate a change, contact Customer Care immediately to report suspicious activity.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
