Content in this article relates to:
eCOA Solutions
StudyWorks
Join Study
Join an eCOA study in StudyWorks as a returning site user: from sign-in through your next study access.
Use this path when you already have a Clario Global Account with an active StudyWorks account and are adding another study.
Before you begin
Have these details ready. If you're missing something, ask your CRO or sponsor study management team.
A verified Clario Global Account with an active StudyWorks account
Your correctly formatted study name
Your site number
Need a Clario Global Account?
Create one before you continue, then return to this article to join the study.
New to StudyWorks?
If you don't yet have an active StudyWorks account, use the new site user path instead.
1
Starting your returning user setup
Log in to your Clario Global Account, then open the join-a-study flow.
Go to https://gsso.ert.com/idp, then log in.
Press Register a Site / Join a Study.
2
Joining your study as a returning user
Enter the study name exactly as your CRO or sponsor study management team provided it. Then confirm that you have an active StudyWorks account.
Enter the study name, then press Next.
Select Yes to indicate you have an active StudyWorks account, then press Next.
Study name format
Study names in the Clario Portal may differ from your clinical protocol. For example, CLARIO-CL-191903 in your protocol might appear as CL-191903 - eCOA in the portal. The sponsor prefix is removed and eCOA is added after a space-hyphen-space.
3
Choosing your role and site
Select the site user path, choose your StudyWorks role, then find and select your site before you submit the request.
Select Site User.
Choose your role from the list. Read more about what you can do with your role here.
To filter the site list, enter keywords in Filter Text (or use the column filter next to All Columns).
Press Apply.
Select your site in the table.
Press Submit Request.
4
Awaiting approval
After you submit, your request must be approved before you can open the study in StudyWorks.
Completing your request
The Clario Portal confirms that your request to join the study was placed successfully. Press Okay to dismiss the message and return to the Global Dashboard.
CRO or sponsor approval
Your CRO or sponsor study management team reviews and approves your request.
Not approved yet?
Contact your CRO or sponsor team for help. Clario's Customer Care team can't approve your request to join a study.
5
Accessing your study for the first time
After approval, log in and open the study from the Global Dashboard. StudyWorks opens to the Subjects page.
Go to https://gsso.ert.com/idp, then log in.
From the Global Dashboard, select your study from Select Study or Organization (up to five studies) or from Recently Accessed.
Confirm that StudyWorks opens to the Subjects page.
Explore StudyWorks help
After you join, use eCOA Help to find guides for subjects, dashboards, data change requests, reports, and other StudyWorks workflows you'll use during the study.
Searching for your study
If your study isn't in Recently Accessed or the study selector list, learn how to filter the Global Dashboard by organization, study name, or protocol number and open the study from there.
Frequently asked questions
Why is there an error when I enter the study name?
Study names in the Clario Portal may differ from the name in your clinical protocol. For example, a study named CLARIO-CL-191903 in your protocol might appear as CL-191903 - eCOA in the portal. The sponsor prefix is removed and eCOA is added after a space-hyphen-space.
Enter the study name exactly as your CRO or sponsor study management team provides it.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
