Content in this article relates to:
eCOA Solutions
NxT Platform
Swift Product
Use this article to learn how the Devices Dashboard works and how to manage device orders, shipments, and inventory for your study.
Pay close attention to the top tips to get oriented quickly, then use the links throughout this page to jump to workflow‑specific instructions for tasks you can complete from this dashboard.
Overview of the Devices Dashboard
The Devices dashboard provides a centralized view of device shipments, orders, and inventory for your study. It helps you track deliveries, monitor fulfillment progress, and understand device availability across sites.
What you see on the dashboard depends on your role and permissions. Site users, sponsors, and operations teams may see different information and actions based on their responsibilities.
How to Use the Dashboard at a Glance
The Devices dashboard uses two widgets to help you quickly focus on what matters most. Each widget updates the data shown in the table below it.
Device Inventory
Use this widget to understand how many devices are available or assigned at your site. This view is especially helpful as enrollment progresses and you begin planning for resupply.
Order Tracking
Use this widget to follow the status of device orders and shipments. This is typically the first place sites go to check where an order is in the fulfillment process and whether devices have shipped or been delivered.
By default, the table shows Device Inventory data. Select a widget to update the table and view the corresponding details.
Top Tips for Getting Started
Start with Order Tracking
To check the status of initial study shipments, UAT shipments, or resupply orders.
Use Device Inventory
To monitor supply levels over time and anticipate when additional devices may be needed.
Select a row in the table
To drill into order or shipment details, including contents, dates, and tracking information.
You’ll find more detailed guidance later in this article and in our linked pages for reviewing shipment details and monitoring inventory.
What You Can Do in the Devices Dashboard
Go to the Devices dashboard when you want to track device orders and shipments, and monitor inventory levels for your site.
Track device orders and shipments
Use this widget to understand how many devices are available or assigned at your site. This view is especially helpful as enrollment progresses and you begin planning for resupply.
Review order status and fulfillment progress
Use this widget to follow the status of device orders and shipments. This is typically the first place sites go to check where an order is in the fulfillment process and whether devices have shipped or been delivered.
View shipment details
Use this widget to understand how many devices are available or assigned at your site. This view is especially helpful as enrollment progresses and you begin planning for resupply.
Monitor device inventory
Use this widget to understand how many devices are available or assigned at your site. This view is especially helpful as enrollment progresses and you begin planning for resupply.
Frequently Asked Questions
How do I order initial supplies?
Initial device supplies are typically ordered by your sponsor or CRO as part of study startup. These orders are coordinated with Clario’s project and operational teams to ensure devices arrive before your first scheduled visits.
If you can’t find order or shipment details on this dashboard, contact your sponsor or CRO for the latest information about your site’s initial supply order.
How do I order additional supplies?
You can quickly reorder more supplies through Clario’s Resupply Portal—no need to contact Customer Care.
To place an order:
Press the Resupply Portal shown on the Devices dashboard.
Select the protocol to see the correct supply list for your study.
Add items to your cart and adjust quantities as needed.
Review your cart to confirm items, quantities, and site details.
Submit your order directly through the portal.
Can’t access the Resupply Portal?
If your study does not use Clario’s Resupply Portal, please refer to your study-specific materials or contact your sponsor or CRO management team for help placing supply orders.
If you believe you should have access, contact your sponsor, CRO, or study administrator.