Content in this article relates to:
Cardiac Solutions
Clario Portal
This article shows you how to contact Clario Customer Care and request an update to the Principal Investigator (PI) role.
In this guide, you'll learn how to:
Understand why you can't update the PI role in the Clario Portal.
Find Clario Customer Care contact information.
Submit a request to update the PI role.
Press play to watch the animated tutorial
Clario manages the Principal Investigator (PI) role directly. You can't remove the PI role or update PI access in the Clario Portal. To update the PI contact, contact Clario Customer Care.
1
Gather information for Customer Care
Before you contact Clario Customer Care, have this information ready:
Protocol name
Site ID
Name of the current PI
Email address of the current PI
Name of the new PI
Email address of the new PI
Whether the current PI should be removed from the site, or assigned a different role and remain on the site
2
Contact Clario Customer Care
In the Clario Portal, select Help.
Select Find Contact Details Here.
The Clario Customer Care webpage opens. Request the Principal Investigator (PI) contact update by chat, email, or phone. You can also use Customer Care contact help for country-specific options.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
