Content in this article relates to:
Clario Portal
Clario Global Account
Resend your confirmation email, verify your address, and finish setting up your Clario Global Account.
Use these steps when the original confirmation email is missing, expired, or never arrived.
Still can't find the email?
Check these common issues before you request a new confirmation.
Checking your junk or spam folders
Your verification email might be in your junk or spam folder. Look for an email from Clario titled Welcome to Your Clario Global Account! Activate your new account now! If you still can't find it, follow the steps below.
Confirm the email you registered with
Use the same email address you entered when you created your Clario Global Account. A different inbox will not receive the confirmation message.
1
Requesting a new confirmation
Follow these steps to resend the confirmation email to your registered address.
Enter your email address.
Press Send New Confirmation.
2
Verifying your new account
After you receive the new confirmation email, verify your email address and sign in.
Press Okay.
Find Clario's Welcome email in your inbox.
Press Verify new account.
Review your registered email address and press Confirm.
Press Return to Login Page.
Sign in with your newly verified credentials and follow the on-screen steps.
Frequently asked questions
Is there another way to resend the confirmation email?
Yes. You can also resend the confirmation email from the Clario Global Account login page.
Go to https://gsso.ert.com/idp.
Enter your username and password.
Press Next, then press Log in.
Review the Confirm your Email Address message, then press Send New Confirmation.
Press Okay.
Find Clario's Welcome email in your inbox.
Press Verify new account.
Review your registered email address and press Confirm.
Press Return to Login Page.
Sign in with your newly verified credentials and follow the on-screen steps.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
