Content in this article relates to:
Cardiac Solutions
Clario Portal
Devices & Supplies
This article shows you how to order additional supplies for your site in the Clario Portal.
In this guide, you will learn how to:
Create a new supply order.
Select and request the supplies your site needs.
Review your order before submitting it.
Confirm that your order was sent successfully.
Press play to watch the animated tutorial
1
Open Supply Ordering
On your My Portal dashboard, select the Menu icon in the top-left corner to open the navigation panel.
In the navigation panel, select Devices & Supplies.
The Supply Ordering page opens automatically.
Existing orders
You can view existing orders on this page too.
Select New Order at the top right corner.
2
Site selection
The New Order window opens.
Choose the site you need and select Next.
Site-level users
If you're a site-level user with access to only one study, you won't see the Site Selection page. You'll go directly to the Order Items page.
3
Order items
On the Order Items page, review the Shipping Address section.
Select the item or items you want to order.
Enter the quantity for each item.
Quantity can't be ordered?
If you receive an error message that the quantity you need can't be ordered in the Clario Portal, contact Clario Customer Care.
Add any special instructions or shipping address amendments, then select Next.
4
Review and confirm
On the Review & Confirm page, check that the items and quantities are correct.
When you're ready, select Sign & Submit.
The Sign Create New Order window opens.
Enter your Clario Global Account email address and password, select I authorize this request, then select Sign.
After the order is submitted, you'll return to the main screen. A confirmation message appears in the upper-right corner to show that your order was submitted successfully.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
