Content in this article relates to:
Cardiac Solutions
Clario Portal
Data Management
This article shows you where to find open queries and data correction requests (DCRs) in the Clario Portal.
In this guide, you will learn how to:
Find open queries and DCRs directly from the study home page.
Access the same information from the Data Management tab.
Open tickets are automatically displayed when you enter Data Management, making them easy to review.
Press play to watch the animated tutorial
Understanding DCRs and queries
Data correction requests (DCRs)
A DCR is used when a site needs to update or correct information that was already sent to Clario.
For example, you might submit a DCR to change:
A participant's year of birth
Gender
Age
Subject number
Visit number
Queries
A query is a question sent by Clario to the site when something needs clarification or action.
Clario may send a query when there is:
Missing data
Information that doesn't match
A concern about the order or timing of visits
How to find queries and DCRs
You can open queries and DCRs from two different areas in the Clario Portal.
A
From the study home page widgets
On the study home page, look at the widgets on the right side of the screen.
You'll see: Queries and DCRs to Site
B
From the Data Management tab
Select the Menu button to open the navigation panel.
Select Data Management.
The Data Management tab opens.
The filter for all open tickets is already turned on, so you can see open queries and DCRs right away.
Frequently asked questions
What happens if there's an open query for an ECG?
If there's an open query for an ECG, the ECG can't move forward for analysis until the query is answered and closed.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
