Content in this article relates to:
Cardiac Solutions
Clario Portal
Data Management
This article shows you how to find and open queries and data change requests (DCRs) in Data Management in the Clario Portal.
In this guide, you'll learn how to:
Locate and select the correct query.
Open the DCR Status window.
View key DCR information, including details, site, participant, event history, and attachments.
Press play to watch the animated tutorial
Find and open a query
On your My Portal dashboard, select the Menu icon in the top-left corner to open the navigation panel. Select Data Management from the navigation panel.
When the Data Management tab opens, the All-Open Tickets filter is applied automatically. You can also use other filters to find specific queries, such as Subject Number, Created Date, DM Type, or other available filter options.
Filter options in the dropdown menu may differ for your study depending on the clinical data your study captures.
After applying the filters you need, select the DCR row you want to view, or select the DCR number in blue text.
To view all queries and DCRs for your site, remove this filter by selecting X.
The DCR Status window opens and displays important information, including:
DCR details
Site information
Description
Subject information
Event details
History information
Attachments (if available)
Once you've viewed or responded to the query, select X to close the query or DCR.
Only site personnel can respond to queries.
Need more help?
If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out.
