Unlocking Your Tablet

Retrieving and applying a Tablet Unlock Code

Log into your Clario Portal account and navigate to the study dashboard.
Tap Reports.
Press Tablet Unlock Codes to open the report, scrolling as necessary.
Leave the report open so that you can enter the Startup Unlock Code when prompted on the Tablet.
On the Tablet, enter the 10-digit Startup Unlock Code shown in the report.

Information Scope

Solution: eCOA

Platform: StudyWorks

Device Modality: Tablet

Startup Unlock Code

After unboxing your eCOA Tablet, please apply this code during the initial setup process.

You will also need this code when you initiate the Restart User Creation process.

Temporary Unlock Code

Three additional ‘Temporary Unlock Codes’ are provided, one for each calendar day accounting for time zone differences. If users forget their Tablet password, they can use these codes to reset it. Simply enter the code corresponding to today’s date when prompted.