Responding to an equipment-related query

1. Click Open Uploader (View Query) that is shown on the Modalities tab within the Sites page.

2. You'll have been launched into a new browser tab. From here, click the query that you'd like to open.

Multiple queries may appear in the Queries section. Each query is its own row. In it is displayed the query type (e.g., “Assessment Failed”) and its status (e.g., “Open”).

3. A pop-up screen will appear. Review the query details and click Respond.

4. Click inside the Respond text box where the Type here disappearing text displays. Type your response and then press Submit.

You can cancel your query response by pressing Cancel Action. You’ll then need to press the x shown in the top left corner to exit the View Query screen.

1. Find your target query by using the navigation options (i.e., configuring a search), if your query is not displayed on the screen.

2. Click the ellipse (i.e., three dots, “…”) and then press View.

3. The View Query pop-up screen will appear where you can now draft and submit your query response.

1. You can view queries starting from the Sites page (reference Step-1 from Responding to queries starting from the Sites page). Once in the Uploader, you'll find the queries shown in the Queries section where the query title and its status are displayed. Click on the target query to view its details and provide more responses (if applicable).

2. You can also view queries by starting from the Queries page (refer to Step-1 and Step-2 in the Responding to queries from the Queries page).

When responding to queries related to your Scanner Protocol or Phantom Data, you may be asked to upload new test data. An in-depth review of how to upload new test data can be found by referring to these articles:

• Uploading Phantom Data

• Uploading a Scanner Protocol