Updating and Synchronizing the Handheld Device

Did you know there are multiple ways to update Clario’s Handheld device? Maybe you also didn’t know that Clario’s Handheld device comes with more than one application. Well, we’ve got the perfect videos for you.

Before we jump into the short tutorials, here are a couple of top tips for ensuring device updates:

• Check that your connection has two or more bars of signal

• Check that your battery has more than 50% charge

Handheld: Device Update via Airwatch | Handheld: Full Synchronization

Handheld Activation on the Tablet

Handheld activations occur in two different ways. First, we’ll explore using the Tablet to generate the QR Code needed to activate the Handheld.

Before we jump into the short tutorials, make sure you have ready:

• A powered-on Tablet and your user credentials

• A powered-on Handheld and your user credentials

• Both devices should be sufficiently charged and connected to a working internet signal

Handheld Activation: Generating a QR Code on the Tablet | Handheld Activation: Scanning the QR Code on the Tablet

Handheld Activation Online

Now that you know how to activate a Handheld via the Tablet or maybe your study doesn’t use a Tablet, let’s look at generating the QR Code online in the Clario Portal.

Before we jump into the short tutorials, make sure you have ready:

• Your user credentials for the Clario Portal and access to the required study

• A powered-on Handheld and your user credentials

• The Handheld should be sufficiently charged and connected to a working internet signal

Handheld Activation: Generating a QR Code Online | Handheld Activation: Scanning the QR Code Online

eCOA Data Change Requests

Managing your site’s data is a key aspect to a clinical trial and our eCOA Data Change Request tutorials will help you in this endeavor.

• Data Change Requests (DCRs) are site requests to update and correct data previously sent to Clario; i.e., change in demography (i.e. year of birth, gender, age), change in subject number, change in visit number, etc.

• Queries are questions sent to the site from Clario regarding data discrepancies, missing data, or visit sequencing concerns that require an action or clarification from the site.

eCOA: Submitting a Data Change Request | eCOA: How to Respond to DCR Queries