---
title: "Troubleshooting"
slug: "troubleshooting"
updated: 2026-09-07T11:30:20Z
published: 2026-09-07T11:30:20Z
canonical: "help.clario.com/troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.clario.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## Troubleshooting and Other Scenarios

Unexpected situations can happen—like a cancelled visit, lost connection, or switching devices.

This guide outlines simple steps you can take to keep your progress on track and know what to do next.

Select from our list of common scenarios to find your fix.

### [Lost Connection](/participant-resources/docs/lost-connection)

Reconnect and continue right where you stopped.

### [Accidentally Closed the Browser](/participant-resources/docs/accidentally-closed-the-browser)

Return to the dashboard and restart the activity.

### [Activity No Longer Available](/participant-resources/docs/activity-no-longer-available)

The message clears on its own—no action needed.

### [Page Expired](/participant-resources/docs/page-expired)

Allow browser cookies and refresh to reload the form.

### [Leaving a Form Midway](/participant-resources/docs/leaving-a-form-midway)

Exiting a form ends the activity and resets progress.

### [Switching Devices Mid-Form](/participant-resources/docs/switching-devices-mid-form)

Avoid switching devices during an activity.

### [Multi-Tasking on the Same Device](/participant-resources/docs/multi-tasking-on-the-same-device)

A refresh may occur, but your place is kept.

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