Troubleshooting and Other Scenarios
Unexpected situations can happen—like a cancelled visit, lost connection, or switching devices.
This guide outlines simple steps you can take to keep your progress on track and know what to do next.
Select from our list of common scenarios to find your fix.
Lost Connection
Reconnect and continue right where you stopped.
Accidentally Closed the Browser
Return to the dashboard and restart the activity.
Activity No Longer Available
The message clears on its own—no action needed.
Page Expired
Allow browser cookies and refresh to reload the form.
Leaving a Form Midway
Exiting a form ends the activity and resets progress.
Switching Devices Mid-Form
Avoid switching devices during an activity.
Multi-Tasking on the Same Device
A refresh may occur, but your place is kept.
