--- title: "Linking a Product Account" slug: "linking-a-product-account" updated: 2026-10-06T13:53:39Z published: 2026-10-06T13:53:39Z canonical: "help.clario.com/linking-a-product-account" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.clario.com/llms.txt > Use this file to discover all available pages before exploring further. # Linking a Product Account Content in this article relates to: Clario Portal Clario Global Account Linked Accounts ![Linking a Product Account](https://cdn.document360.io/c5e1f7bc-fe3f-41f4-aec9-2503613a7b20/Images/Documentation/Linking%20a%20Product%20-%20PIC2.png?sv=2026-02-06&spr=https&st=2026-11-01T10%3A41%3A17Z&se=2026-11-01T11%3A41%3A17Z&sr=c&sp=r&sig=l0%2BoNPaR5wlw3I%2BSOj1%2BnoZG%2B1Ia8gQHS3cc46APPwU%3D) #### Link a previous product account to your Clario Global Account so you can log in once and open that product from the Clario Portal. #### Use **Link a Product Account** after you log in with your Clario Global Account. --- ## Before you begin You need a **Clario Global Account** before you can link a product account. If you don't have one yet, follow [Creating a Clario Global Account](/ch/docs/creating-a-clario-global-account). Have the **User Name** and **Password** for the product account you want to link. --- 1 ## Finding your product Open **Link a Product Account** from the portal after you log in. 1. Go to [https://gsso.ert.com/idp](https://gsso.ert.com/idp), then log in. 2. Press **Link a Product Account**. ![Link a Product Account on the Clario Portal](https://cdn.document360.io/c5e1f7bc-fe3f-41f4-aec9-2503613a7b20/Images/Documentation/Linking%20a%20Product%20-%20PIC1.png?sv=2026-02-06&spr=https&st=2026-11-01T10%3A41%3A17Z&se=2026-11-01T11%3A41%3A17Z&sr=c&sp=r&sig=l0%2BoNPaR5wlw3I%2BSOj1%2BnoZG%2B1Ia8gQHS3cc46APPwU%3D) 2 ## Linking your product account Select the product, enter the product account credentials, then link it to your **Clario Global Account**. 1. Press **Link to Your Clario Global Account** under the Clario product you want to add. 2. Enter your **User Name** and **Password**. 3. Press **Link Account**. ![Enter product account credentials and press Link Account](https://cdn.document360.io/c5e1f7bc-fe3f-41f4-aec9-2503613a7b20/Images/Documentation/Linking%20a%20Product%20-%20PIC3.png?sv=2026-02-06&spr=https&st=2026-11-01T10%3A41%3A17Z&se=2026-11-01T11%3A41%3A17Z&sr=c&sp=r&sig=l0%2BoNPaR5wlw3I%2BSOj1%2BnoZG%2B1Ia8gQHS3cc46APPwU%3D) 3 ## Confirming your linked account The **Clario Portal** notifies you that you successfully linked the product account to your **Clario Global Account**. Press **Okay** to dismiss the message. Your newly linked account appears in the table titled **Linked Accounts & Connected Studies and Organizations**. ![Confirmation that the product account is linked](https://cdn.document360.io/c5e1f7bc-fe3f-41f4-aec9-2503613a7b20/Images/Documentation/Linking%20a%20Product%20-%20PIC4.png?sv=2026-02-06&spr=https&st=2026-11-01T10%3A41%3A17Z&se=2026-11-01T11%3A41%3A17Z&sr=c&sp=r&sig=l0%2BoNPaR5wlw3I%2BSOj1%2BnoZG%2B1Ia8gQHS3cc46APPwU%3D) --- ## Frequently asked questions ### What should I do if I enter incorrect user credentials? If you enter incorrect credentials, you see an error message. Re-enter your **User Name** and **Password**, then press **Link Account** again. ![Error message for incorrect product account credentials](https://cdn.document360.io/c5e1f7bc-fe3f-41f4-aec9-2503613a7b20/Images/Documentation/Linking%20a%20Product%20-%20PIC5.png?sv=2026-02-06&spr=https&st=2026-11-01T10%3A41%3A17Z&se=2026-11-01T11%3A41%3A17Z&sr=c&sp=r&sig=l0%2BoNPaR5wlw3I%2BSOj1%2BnoZG%2B1Ia8gQHS3cc46APPwU%3D) ### What should I do if my product account is already linked to my Clario Global Account? If the product account is already linked to your **Clario Global Account**, you see an error message. No additional linking is needed. Press **Back** to leave the message screen. ![Message that the product account is already linked](https://cdn.document360.io/c5e1f7bc-fe3f-41f4-aec9-2503613a7b20/Images/Documentation/Linking%20a%20Product%20-%20PIC6.png?sv=2026-02-06&spr=https&st=2026-11-01T10%3A41%3A17Z&se=2026-11-01T11%3A41%3A17Z&sr=c&sp=r&sig=l0%2BoNPaR5wlw3I%2BSOj1%2BnoZG%2B1Ia8gQHS3cc46APPwU%3D) ### How does the Clario Portal notify me of errors? The **Clario Portal** shows an error when something is wrong. For example, if you leave a required field empty, the field outline turns red and an error message appears. ![Required field error outline in the Clario Portal](https://cdn.document360.io/c5e1f7bc-fe3f-41f4-aec9-2503613a7b20/Images/Documentation/Linking%20a%20Product%20-%20PIC7.png?sv=2026-02-06&spr=https&st=2026-11-01T10%3A41%3A17Z&se=2026-11-01T11%3A41%3A17Z&sr=c&sp=r&sig=l0%2BoNPaR5wlw3I%2BSOj1%2BnoZG%2B1Ia8gQHS3cc46APPwU%3D) --- ## Need more help? If you still need assistance after following this guide, contact Clario Customer Care. Use the Customer Care contact help for country-specific phone and email options. Be ready to share your study and site details when you reach out. [Go to Customer Care contact help↗](/ch/docs/reminders-when-contacting-customer-care) ![Clario](https://clario.com/wp-content/themes/clario-bootstrap/media/logo-white.svg)